Shipping policy
Shipping Policy
Thank you for shopping with Atma. This Shipping Policy explains our general order processing, delivery, tracking, and international shipping procedures.
Estimated Delivery Time
Our estimated delivery time is generally 7-15 business days after your order has been processed and shipped.
Business days generally exclude weekends and public holidays. Delivery estimates are not guarantees and may vary depending on the destination, carrier operations, customs procedures, weather conditions, holidays, and other circumstances outside our reasonable control.
Order Processing
Orders require processing before shipment. Once your order has been prepared and transferred to the shipping carrier, tracking information will be provided when available.
Shipping Regions
Shipping availability depends on the destination and the options available during checkout. If shipping is unavailable to a particular destination, you may be unable to complete checkout for that location.
Order Tracking
Once tracking information becomes available, it will be sent to the email address associated with your order.
Please allow some time after receiving your tracking information for the carrier's system to display the first tracking update.
Customs, Duties, and Import Taxes
International shipments may be subject to customs inspections, import procedures, duties, taxes, or other charges imposed by the destination country.
Customs processing may cause delays beyond the estimated delivery period. Atma does not control customs clearance times or procedures.
Where applicable, customs duties, import taxes, or related charges may be the responsibility of the customer unless otherwise stated during checkout or required by applicable law.
Shipping Delays
Occasional delays may occur due to customs processing, high shipping volumes, carrier disruptions, severe weather, public holidays, or other circumstances outside our reasonable control.
If your shipment is significantly delayed, please contact our customer support team so we can help review the available tracking information.
Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information during checkout.
If you notice an error after placing an order, please contact us as soon as possible. We cannot guarantee that shipping information can be changed after an order has entered processing or has been shipped.
Lost or Missing Packages
If your tracking information indicates a delivery issue or your package has not arrived within a reasonable period after the estimated delivery window, please contact us. We will review the available shipment information and provide appropriate assistance.
Contact
For questions about shipping or tracking, contact: