Refund Policy

At Atma, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return within 30 days of receiving your item, subject to the conditions outlined below.

Return Eligibility

To be eligible for a return, your item must be in the same condition in which you received it, unworn or unused, and in its original packaging where applicable. Proof of purchase or your order number may also be required.

To start a return, please contact us at contact@atmajewelryshop.com. Please do not send products back before receiving return instructions from our customer support team.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible so we can review the issue and provide an appropriate solution.

When contacting us, please include your order number, a description of the issue, and clear photos of the item when applicable.

Non-Returnable Items

Certain products may not be eligible for return, including:

Items showing signs of wear, use, damage, or alteration after delivery;
Items returned without prior authorization;
Personalized, engraved, or custom-made products, if offered;
Gift cards, if offered;
Items that cannot be returned for hygiene or safety reasons where applicable by law.

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Exchanges

If you would like to exchange an eligible item, please contact our customer support team. Exchanges are subject to product availability. Depending on the circumstances, you may be asked to return the original item and place a new order.

Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method used for the purchase. Your bank, credit card company, or payment provider may require additional processing time before the refund appears in your account.

Return Shipping

Return shipping costs may be the responsibility of the customer unless the product received was damaged, defective, incorrect, or applicable law requires otherwise.